SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of T fizqa (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://tfizqa.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Spectacular get done fast
Very rich and fast popcorn, I really liked it
Arrived super fast and makes it easier to cook the popcorn.
Fast delivery, the box is very crumpled, you can put foam inside for protection
The box was somewhat damaged, they sent it without protection
Battered box but product without damage
works well. No burnt kernels. fast delivery.
I haven't tried it yet, but it's the same as the ad
Very good the product, except that it leaves a lot of corn without popping and when it bursts it is not well directed to the bucket.
Too good. Super easy to make popcorn and fast. I validate and the children too✌️
Genius product, works great, less tasty without oil but healthier
Exelente product I did the experiment and everything very well .. A defect just do twice since the masuina gets too hot and does not make butter or any type of oil
Heat up fast and popcorn comes out fast
Very good taking the fact that it seems that in the delivery the guys do is kick the box because the way the box arrives from the to a scare KKKKK
It works quite well, although the amount it does each time is quite scarce, for a person it can arrive but for more it falls short. For the money paid I am quite happy
Arrived in time only my mistake was not to check the instructions well and it turns out that the voltage is 220vols and in my country it is 127 vols
Article totally conforms to what is advertised and shown. The machine works very well, heats up very quickly. It seems solid (the outside is plastic, normal), the sheet is perfect for Belgium/France/..., beautiful color. The cardboard was a little damaged at a corner but normal given the transport, the store in any case takes all the necessary precautions to pack it (there is a foam packaging around the machine in the carton and another of the same kind around the carton, great! !). It should just be noted that the descriptions on the cardboard are in English, Russian, Ukrainian, Spanish and Portuguese). The instructions for use inside only in English (but hey, it's very simple to use, you just have to pay attention to the children because it heats up (and this is normal) very strong). So for the price, I recommend this product and I am very happy with it.
Packaging a little smashed but... I l adooooore. Ouf result.